FAQs

When does the trial end?

Your vehicle lease period is for 18 months (or slightly longer if you are in the social trials). However, the project is aiming to de-commission all of the trial technology by October 2015, in readiness for the project close-down in December 2015.

What happens at the end of the trial?

Your ICB will need to be decommissioned and removed from your home. You can choose whether you want to keep the charging point and take ownership for the charging point, or to have it removed by the project.

What are my options for my charging point?

You can choose to either keep your charging point or have it removed. If you choose to keep your charging point you will be required to accept ownership for the unit – this includes any future maintenance, or repair work or indeed, removal at a later date.

You will be asked to sign a contract to confirm your agreement to this. Where the charging point has been installed at a relative, or a neighbour’s house, they will need to sign this agreement too.

Please note that, if you do decide to have your charging point removed, and then at a later date change your mind, you will not be able to take advantage of the financial grant for domestic charging points.

This only applies to those who are getting a charger for the first time and you will have already had a charging point registered at your address. Please consider your options carefully before confirming with the project team.

What are my options for vehicle leasing?

Your options are:

  • Return the Nissan LEAF, and if required, pay the balloon payment at the end of the lease
  • Continue to lease for your Nissan LEAF at a different rate under a new contract
  • Continue to lease, but a different vehicle (subject to availability)
  • Buy the Nissan LEAF you’re leasing, in addition to the balloon payment at the end of the lease.

You will also be required to pay any additional charges for mileage above the contractual limits of your lease at this point.

Please contact Fleetdrive Electric for more information on 01628 899 720 

When will I be contacted?

You will be contacted by the project at least 3 months before the end of your vehicle lease expiry date.

Who will contact me?

Fleetdrive Electric will contact you to discuss your options with regards to your lease.

Zero Carbon Futures will contact you to discuss your choice to keep your charging point and take ownership of it, or to have it removed. Zero Carbon Futures will send you a decommissioning appointment for the removal of your ICB. Please confirm as soon as possible to allow us to book ahead and minimise any disruption to your neighbours.

Decommissioning – what’s involved?

By decommissioning, we mean returning to your house at a pre-agreed time and removing the Intelligent Control Box (ICB). This means physically removing the unit, and any ancillary equipment, for example ducting, providing power to the ICB.

If you wish to keep the charging point, the power cable supplying electricity to the charging point which currently goes into the ICB and out again, will be directly ‘crimped’ so that a direct cable leads from your distribution board to the charging point.

If you choose to have your charging point removed, a short interruption to your household supply will be needed to remove the charging point and supply from your distribution board.

If required, the staff de-commissioning the ICB will fill in the drill holes where the unit was attached to the wall. No further remedial work will be undertaken.

Following de-commissioning, you will be asked by the staff carrying out the decommissioning to sign a contract confirming that you are content with the decommissioned work completed. If you are not happy with the de-commissioning work completed, you can choose not to sign the contract but you must then contact the project team to notify us of your decision and reasons for this.

In this instance please contact EA Technology 0151 339 4181 or email myelectricavenue@eatechnology.com

Why do I need to sign a contract?

If you choose to keep your charging point, we need a legally acceptable form of agreement which states that the charging point is your property. This means that the project cannot remove it at a later date and it is yours to keep for as long as you need, or want it!

Once the ICB has been removed, the project will have very few opportunities to contact you with regards to the technology. As such the project needs a legally acceptable form of agreement which states that you are content with the work completed in your home (or not!) and that there is no further need for additional visits.

Does this impact my involvement on the social research?

In a word – no! You will still be sent a final online survey by De Montfort University in June. This will be your final ‘official’ online survey to complete on the project.

You may still be invited to provide feedback on your experience as a whole on the project, and your thoughts on how we could improve the approach in future similar projects.

How can I find out about the results of the project?

The best place to find out about the final results and conclusions from the project is at our website, www.myelectricavenue.info and of course through our e-newsletters. If you haven’t already, you can sign up for them on our website homepage.

The My Electric Avenue Project was delivered between January 2013 and December 2015 by EA Technology on behalf of Scottish and Southern Energy Networks (SSEN) as part of the Low Carbon Networks (LCN) Fund suite of innovation projects. As the Project is now complete, this webpage will no longer be updated, however you can learn more about the work undertaken by EA Technology at www.eatechnology.com and SSEN at www.ssepd.co.uk/Home.

For details of My Electric Avenue's legacy iniatives, visit the webpages for the Smart EV Project and the EV Network Group

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